Exchange postage is always free! Fill out the exchange portion of your RETURN LABEL and drop your exchange in the mail. We'll send in-stock items right away, charge your credit card and credit the return once we've received it in our facilities. Unfortunately, we cannot refusnd your original shipping charges. No worries, insurance is taken care of when using the provided label.

Skip the exchange portion of the RETURN LABEL and simply call us at (323) 881-0805. We'll send in-stock items right away, charge your credit card and credit the return once we've received it in our facilities. Unfortunately, we cannot refund your original shipping charges.

Mail your item(s) using the pre-paid RETURN LABEL. We will simply deduct a flat fee of $5.00 from your order refund for return postage. Just leave your package in a secure place where you normally receive your mail or drop it off at any U.S. Mailbox or Post Office. No worries, insurance is taken care of when using the provided label. Unfortunately, we cannot refund your original shipping charges. If you choose to return the item in your own packaging using another shipping method, please be sure to use the address listed on our RETURN LABEL:

If you do not use the pre-paid label, the $5.00 fee will not be deducted from your return. You'll receive a confirmation e-mail once the package has arrived at our facilities.

The majority of our orders are shipped via the U.S. Postal Service. Most in-stock items will arrive on your doorstep 5-8 business days after receipt of your order.

Orders need to be submitted by 12:00PM Friday, Pacific Standard time to qualify. We can hold certain orders so they arrive on a Saturday, as indicated in Checkout. Call Customer Service at 1.888.282.6060 for more information.

Gift cards ship separately, free of charge, via Standard Shipping and usually arrive within 5-8 business days. Two Business Day delivery is available for a $10 shipping fee. To expedite a gift card to Alaska or Hawaii, please call (323) 881-0805 to place your order and allow one extra business day for shipping.

Virtual Gift Cards are e-mailed within 4 hours of credit approval.

Certain in-stock orders may require 6-10 business days depending on your location. These special orders cannot be shipped to P.O. boxes or military addresses (APO, FPO, Guam, Puerto Rico and Virgin Islands). For more information, please check the specific shipping details on the product page.

Fine jewelry orders over $500 total may not be shipped via Standard Shipping. These orders ship insured via Next Day Air, at no additional charge. A signature is required upon delivery.

Fragrances and certain hazardous items, such as aerosols and alcohol-based products, cannot be shipped to P.O. boxes, certain zip codes in Alaska and military addresses (APO, FPO, Guam, Puerto Rico, Virgin Islands and diplomatic pouch mail).

These items may only be shipped via Standard Shipping and usually arrive within 3-4 weeks.

Designer Collection items follow the standard shipping options & charges as seen above. Please consult your Designer Specialist at (323) 881-0805 for specific questions related to shipping, exchanges and returns.